Thank you for choosing surejewelry.com! We are committed to providing you with high-quality jewelry and exceptional customer service. To help you understand our return policy, we’ve outlined key points below. Your satisfaction is important to us, so please don’t hesitate to reach out if you have any questions or concerns!
1. Custom and Personalized Items
Custom-made or personalized items crafted to your specifications are non-returnable. We take pride in creating these special pieces just for you, ensuring they’re unique!
2. Hygiene-Sensitive Items
For hygiene reasons, items like earrings, pierced jewelry, and other intimate or body jewelry cannot be returned. We appreciate your understanding in keeping our products safe for all customers.
3. Sale and Clearance Items
All sale, discounted, or clearance items are final sale and cannot be returned. We hope you find great deals, but please make your selections carefully!
4. Limited Edition and One-of-a-Kind Pieces
Due to their unique nature, limited edition, one-of-a-kind, and antique jewelry items are non-returnable. Each piece is special, just like you!
5. Inspect Before Purchase
We encourage you to carefully review item images on our website before making a purchase. If you have any questions or concerns, please reach out to us—we’re here to help! For handmade and hand-painted ceramics, slight variations may occur due to the nature of the crafting process. These unique touches are part of what makes each piece special and are not considered defects.
6. Inspect Upon Receipt
Upon receiving your order, please inspect it right away. If possible, we recommend making a video while opening the box to show the item’s condition.
If you notice any issues or defects, contact us within 14 days of receiving the order so we can assist you promptly.
7. Return Authorization
If you need to report an issue or initiate a return, please contact our customer service team within 14 days of receiving the order at: connect(at)surejewelry.com. Items returned without prior authorization will be automatically rejected and returned to the sender.
8. Returns for Non-Defective Items
For non-defective returns (e.g., buyer’s remorse, incorrect item selection), please contact us within 14 days.
Shipping back costs are the customer’s responsibility and should be sent using a traceable mail service in secure packaging.
A 10% restocking fee will apply, and the original shipping charge is non-refundable.
You will also be responsible for the additional return shipping costs.
For refunds, please note that these will be handled on a case-by-case basis and can take up to 2 weeks to process. Refunds will be issued through the same payment method used for the order.
9. Wholesale Order Returns
For wholesale orders, please note that returns are subject to approval. In cases of product defects or errors made on our part, we will gladly assist you.
If there’s an error with production quality, packaging, wrong items, or damaged goods, please notify us within 14 days from receiving your order.
To ensure the validity of the return, please document the issue with photos or videos. If we made an error, we will accept the return, pay for the return shipping, and either replace the item or ship a backorder to you at no additional charge.
For refunds, please note that these will be handled on a case-by-case basis and can take up to 2 weeks to process. Refunds will be issued through the same payment method used for the order.
10. Exceptions
We understand that exceptions may arise. If you experience any issues related to wholesale orders, product defects, or errors on our part, please reach out to us for assistance.
11. Contact Information
If you have any questions or concerns regarding our return policy, feel free to email us at: connect(at)surejewelry.com. We’re here to ensure you have a great experience with us!
By making a purchase on surejewelry.com, you acknowledge and agree to the return policy outlined above. This policy complements your statutory rights and reflects our commitment to transparency.
Thank you for your understanding and continued support. We truly appreciate you!
