Shipping & Delivery
Free Shipping Worldwide
We offer free worldwide shipping on all retail orders with a total value of $150 or more, shipped via registered airmail.
Processing Time
- In-stock items are dispatched within 2–3 business days after payment confirmation
Shipping Methods
Free Shipping (Registered Airmail)
- Available for orders $150 and above
- Includes tracking number
- Signature required upon delivery
Express Shipping (Optional)
- EMS, UPS, DHL, or FedEx available at additional cost
- Shipping cost calculated based on destination, weight, and package size
- Provided in your Sales Order / Order confirmation
Delivery Time
- Standard delivery: 2–4 weeks
- Delays may occur due to postal services, customs, or external factors beyond our control
Order Handling
- Multiple items are combined into one shipment
- Special packaging requests must be communicated in advance
Tracking
- A tracking link is provided for all shipments
Packaging
- All items are securely packed to ensure safe delivery
Responsibility & Delivery
- Orders are shipped only after payment is confirmed
- Responsibility transfers once the package is handed to the postal service or carrier
If delivery issues occur:
- Contact the carrier using your tracking number
- If needed, we will assist in checking shipment status
Important Delivery Requirements
- Provide a complete and accurate address, including phone number
- Use a physical address (no PO boxes for courier shipments)
- Incorrect addresses may result in return or non-delivery
Upon Delivery
- Inspect the package upon arrival
- For high-value items, recording the unboxing is recommended
Taxes & Fees
- Buyers are responsible for any import taxes, duties, or return-related charges
Wholesale Orders
- Free shipping does not apply to wholesale
- Please refer to the wholesale section or contact us for details
Support
For any shipping-related questions:
surejewelry3@gmail.com
We are available to assist you.
:::