Secure Payment Policy for Wholesale Orders
At www.surejewelry.com Wholesale Shop, we prioritize your security and peace of mind. We have implemented robust measures to ensure that all transactions are processed safely and securely.
Accepted Payment Methods:
For your convenience, we offer the following secure payment options:
A1) Bank Wire Transfer
• We accept payments via bank wire transfer. This service can be initiated through your bank by phone, online banking, a mobile app, or by visiting a physical bank branch.
• Upon submitting your order, we will email you our bank transfer details along with an invoice for order confirmation.
• Please include your order number in the payment reference for faster processing.
• Note that order shipping is contingent upon the arrival of your payment, which may take 1-3 business days, depending on your bank.
• For enhanced security, we recommend using a bank that supports online transaction monitoring and fraud prevention.
A2) Western Union
• We accept payments through Western Union. This method can be done online, via mobile app, or in person at a Western Union branch.
• For more information, please visit Western Union's website or contact their customer service in your country.
Step-by-Step Guide for Sending Money via Western Union
- Access Western Union
- Online: Visit Western Union's official website and log in or create an account.
- In-Person: Find a nearby Western Union location using their Location Finder (not require registration).
Start the Money Transfer
- Select “Send Money” and choose Cash Pickup as the delivery method. This allows us to collect the money at any Western Union location.
- Enter the Transfer Amount: Specify the amount to send, which should match your order subtotal. Any fees or service charges from Western Union will be additional and must be covered by you.
- Select Destination Country: Choose our country as the destination for the transfer.
Enter Recipient Details
- Full Name: Enter full name exactly as it appears on the message we send you by email, to avoid pickup issues.
- Country: Ensure you select the correct country.
Choose a Payment Method
- Options include a bank account, credit/debit card, or cash if you are at a Western Union location.
Review Fees and Confirm the Transfer
- Western Union will display the transfer fees. Review the total cost and confirm to complete the transaction.
Receive the MTCN (Money Transfer Control Number)
- After completing the transfer, you will receive a unique MTCN. This number is essential for tracking and collecting the funds.
Details to Share with Us Once the Transfer is Completed
After the transfer is processed, please send us the following information:
• MTCN (Money Transfer Control Number): Required for pickup.
• Sender’s (Yours) Full Name: As it appears on your ID.
• Amount Sent: The exact amount transferred.
• Country of Origin: The country from which you sent the money.
Order shipping is contingent upon payment arrival.
A3) Wise (https://wise.com/home)
• We accept payments through Wise, a secure and trusted online payment platform. Wise allows you to pay using your balance, bank account, or credit/debit card without sharing your financial information directly with us.
• All Wise transactions are subject to Wise's Privacy Policy and security measures.
• Upon submitting your order, we will email you our Wise transfer details for order confirmation.
• Please include your order number in the payment reference for faster processing.
• Order shipping is contingent upon payment arrival.
Payment Methods via Wise:
• Credit or Debit Card: You can use your card to send money through Wise. Enter your card details like any online purchase. Wise accepts major card networks like Visa, Mastercard, and sometimes American Express (depending on the country).
Note: Using a credit card may incur higher fees than other methods.
• Bank Transfer: Often the most cost-effective option, clients can transfer money directly from their bank account to Wise. Depending on your bank, you may use local transfer methods like ACH in the U.S., SEPA in Europe, or FPS in the U.K.
• Apple Pay / Google Pay: In supported regions, you can use Apple Pay or Google Pay to fund transfers, provided Wise supports it in your location.
• Cash: Wise does not currently support cash payments directly. If cash is your only option, deposit the money into your bank account first and then initiate the transfer via Wise.
Payment Security
• We utilize SSL (Secure Socket Layer) technology to encrypt all sensitive information transmitted during the checkout process. This ensures your payment details are protected and cannot be intercepted by third parties.
• We do not store your credit card or bank details on our servers. All payment information is handled directly by the payment providers (Your bank, Wise, or Western Union) according to their security protocols.
Fraud Prevention
• For your protection, all payments are subject to verification and approval. If we detect any suspicious activity, we may request additional information to verify your identity or cancel the transaction.
• We reserve the right to refuse or cancel any order that is suspected of fraud or unauthorized activity.
Refunds & Payment Disputes
• If you encounter any issues with your order or payment, please contact our customer service team at connect(at)surejewelry.com for assistance.
• Refunds are subject to review and approval and will be processed using the same method used for the original payment. Depending on the payment method, it may take 5-10 business days for the refund to reflect in your account. Please note that refunds are subject to our return policy and must be approved on a case-by-case basis. If a case does not meet our refund policy, we reserve the right to refuse a refund.
Contact Us
If you have any questions about our secure payment policy or need assistance with your payment, please reach out to our support team at connect(at)surejewelry.com.
We are here to ensure a smooth and secure shopping experience for you.