Thank you for choosing surejewelry.com! We are dedicated to providing you with high-quality jewelry and exceptional customer service. To help you understand our non-return policy, we’ve outlined key points below. Your satisfaction is important to us, so please don’t hesitate to reach out if you have any questions or concerns!
1. Custom and Personalized Items
Custom-made or personalized items crafted to your specifications are non-returnable. We take pride in making these special pieces just for you!
2. Hygiene-Sensitive Items
For hygiene reasons, items like earrings, pierced jewelry, and other intimate or body jewelry cannot be returned. We appreciate your understanding in keeping our products safe for all customers.
3. Sale and Clearance Items
Please note that all sale, discounted, or clearance items are final sale and cannot be returned. We hope you find great deals!
4. Limited Edition and One-of-a-Kind Pieces
Due to their unique nature, limited edition, one-of-a-kind, and antique jewelry items are non-returnable. Each piece is special, just like you!
5. Inspect Before Purchase
We encourage you to carefully review item images on our website before making a purchase. If you have any questions or concerns, please reach out to us—we’re here to help!
For handmade and hand-painted ceramics, slight variations may occur due to the nature of the crafting process. These unique touches are part of what makes each piece special and are not considered defects.
6. Inspect Upon Receipt
Upon receiving your order, please inspect it right away. If possible, we recommend making a video while opening the box to show the item’s condition. If you notice any issues or defects, contact us within 7 days so we can assist you promptly.
7. Return Authorization
If you need to report an issue or initiate a return, please contact our customer service team at connect(at)surejewelry.com Items returned without prior authorization will be automatically rejected and sent back to the sender.
8. Exceptions
We understand that exceptions may arise. If there are issues related to wholesale orders, product defects, or errors on our part, please reach out to us for assistance.
9. Contact Information
If you have any questions or concerns regarding our non-return policy, feel free to email us at connect(at)surejewelry.com We’re here to ensure you have a great experience with us!
By making a purchase on surejewelry.com, you acknowledge and agree to the non-return policy outlined above. This policy complements your statutory rights and reflects our commitment to transparency.
Thank you for your understanding and continued support. We truly appreciate you!
